Read the following leaflet and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 6 to 11.

Airport Delays and Cancellations: What Travellers Should Know

Flight disruptions are becoming more common in the United States. Weather conditions, staffing shortages and technical problems can (6) ____________ significant delays or cancellations. Passengers are advised to check airline updates regularly and stay informed about any schedule (7) ____________.

Travellers should arrive early at the airport (8) ____________ unexpected security procedures may extend waiting times. Airlines are responsible for offering assistance under a (9) ____________ designed to protect affected passengers.

To reduce inconvenience:

• Keep essential items in a carry-on bag.

• Contact airline staff to (10) ____________ a compensation claim if your flight is cancelled for reasons within the airline’s control.

• Check the (11) ____________ of flights cancelled on your route before making alternative travel plans.